Delivery

Brownies Delivery Information

A special note about Monday deliveries

Please note that orders where Monday delivery is selected are dispatched on the preceding Friday.  In some instances DPD may attempt an earlier delivery on the Saturday.  If you're not happy to take earlier delivery please respond to the DPD e-mail or text message notification when you receive it and re-schedule the delivery date to Monday.  Unfortunately we're unable to influence DPD's delivery schedule once your order has left us on the Friday, so can not stop an earlier delivery from our end. 

Homemade brownies for delivery

The Homemade Brownie Company bake and supply brownies for delivery to homes and businesses across the UK.

All brownie products are priced including packaging and standard DPD tracked delivery (deliveries to Northern Ireland, the Scottish Islands/Highlands & the Channel Islands are sent via Royal Mail's Tracked 24 service instead - also included in the price).  There are no hidden extras to be added onto the product price at checkout – what you see is what you pay.

How our brownies are packaged

Each brownie box is carefully prepared, baked, cut and internally wrapped with our beautifully branded baking paper to keep them fresh.  They are then placed precisely in our made-to-measure packaging, designed to ensure that your brownies arrive in pristine condition. 

How our brownies are delivered

Our standard delivery method is DPD’s fully tracked service (deliveries to Northern Ireland, the Scottish Islands/Highlands & the Channel Islands are sent via Royal Mail's Tracked 24 service instead) and you will select your preferred delivery date when placing your order.  We will dispatch your order the day before your selected delivery date and although DPD’s service doesn’t guarantee next day delivery, it does achieve it 99.8% of the time.  If you need to be 100% sure that your delivery arrives on time we would suggest you select an earlier delivery date to allow for the rare instances when DPD don't achieve next day.   

Orders placed before 3pm will be available for dispatch the next working day and orders placed after 3pm will be available for dispatch a day later.

DPD’s fully tracked service delivers from Monday to Friday (excluding bank holidays) and there are delivery upgrade options available at checkout (including DPD Saturday delivery).  However, please note the comments above about Monday deliveries

All DPD services are fully trackable online and come with e-mail and text alerts so you can follow the progress of your brownie delivery from the moment it leaves us until the moment it arrives at your door.  If you’re not going to be in you can choose from a number of options online, such as leaving your delivery in a safe place, leaving it with a neighbour or re-scheduling for another day.  Note that DPD won’t leave your parcel if nobody’s in when they attempt to deliver, unless you’ve selected one of these options.  If you're unsure if you'll be in and want to ensure your parcel is left we would suggest selecting one of these options anyway as a back-up.

If you have any other specific delivery requirements, please feel free to get in touch via any of the means listed on our ‘Contact’ page or via any of our social media channels.  We will always do our very best to help.

Delivery and packaging of larger orders, corporate orders and trade orders will always be arranged separately to fit whatever works best for you as the customer.    

How long our brownies last

All our brownies have a minimum shelf life of 2 weeks at room temperature, so please don't panic if you do miss your delivery.  An extra day in transit won't do them any harm and you can rest assured they'll still arrive in perfect condition.

Collections

You are welcome to collect your order from us if that's your preference.  Please place your order online, select your preferred collection date* and use the discount code 'COLLECT' at checkout to remove the cost of delivery (£4.00) from the total price of your order.

We will contact you the day before your collection date (or on the day of your order for Next Day and Broken Brownie orders) to make arrangements for collection from our unit at Sterling House, Stroudley Road, Basingstoke, Hampshire, RG24 8UG.  Collections are normally available during working hours from 3pm, but we will do our best to have them ready earlier if required (by arrangement only).

We may also be able to arrange an evening collection (usually after 7pm) from 2 Peked Mede, Hook, Hampshire, RG27 9US if required (also by arrangement only).

*We can normally get collections ready 24 hours earlier than deliveries, so please e-mail Adam on adam@homemadebrownie.co.uk once you've received your order confirmation if you'd like to collect earlier than the selected date