Frequently Asked Questions
Placing Your Brownie Order:
How are the brownies shipped?
All orders are safely and hygienically packaged and shipped via Royal Mail's 1st class service.
When will my brownie order arrive?
Unless a specific dispatch date is requested, all orders for our classic brownies and all sample requests received by 3pm Monday - Friday will be dispatched the same day via Royal Mail's 1st class service so it should be with you the next day (this is not guaranteed, however Royal Mail do deliver next day for 93% of their items). All orders received on Saturday and Sunday will be dispatched on Monday. All orders for our chocolate orange, chocolate mint and peanut butter brownies will be dispatched the following day (orders received on a Friday will be dispatched on Monday).
I need my order extra quickly. Are there any other options?
Our online brownie shop provides a range of delivery options against each item if you need your order quicker than the standard Royal Mail 1st class service. Please also contact us via any of the means on the 'Contact Us' page or our Facebook page if you have other urgent delivery requirements. We will always do our very best to help.
My brownies are a gift. How do I personalise a gift tag?
We provide options to order a personalised brownie gift box containing 4, 6, 8 or 12 brownies. On each of these product pages you can type in your personalised message and this will be hand-written onto a gift tag for the intended recipient.
Can I order brownies now for a later date?
Of course. There is an option to enter any specific order requirements, including specifying a particular shipping date, when you order brownies online. When ordering one of our brownie gift boxes you will be specifically asked to enter a dispatch date so we can make sure we send your brownies to the recipient in perfect time.
Are there discounts available for larger brownie orders?
Yes, larger orders will qualify for a discount. Please contact us via any of the means on the 'Contact Us' page or our Facebook page if you would like to place a larger order.
I am local to Hook. Can I collect my brownies from you directly?
Yes, we would be very happy to arrange for you to collect your order from us if that is your preference. You can either purchase through our online store (by selecting the 'Collection' option) or contact us via any of the means on the 'Contact Us' page or our Facebook page. Your order should be ready for collection the same day for our classic brownies and the following day for our chocolate orange, mint chocolate and peanut butter brownies. We will be in touch as soon as we receive your order to arrange a collection time.
Do you deliver internationally?
At the moment we are only able to deliver to UK addresses.
Ordering a Free Brownie Sample:
How do I order a Free Sample?
If you wish to order a large quantity for an event, we can provide a free sample so you can 'Try Before You Buy'. Please get in touch if you are interested to place a party/event order, and we will be happy to discuss the brownie sampling options available. We no longer offer free samples for individual orders.
Are your brownies gluten free?
Our brownies are naturally produced with gluten free ingredients. However you will be able to select brownies that use gluten-including ingredients in our online store if you wish.
How long will the brownie stay fresh?
Brownies left at room temperature will be at their freshest for 3-4 days, however they will remain fresh for several days more than this.
Can brownies be frozen?
They are ideal for freezing and we would recommend wrapping them individually when freezing to keep them at their best for even longer.
How big is each brownie?
Each brownie is approximately 70 grams. For comparison purposes a Costa Coffee Gluten Free Chocolate Brownie is 60 grams.
What ingredients do you use?
We would be happy to share a full list of the ingredients we use with you. Please get in touch via the 'Contact Us' page to request this.
Do the brownies contain nuts?
Our classic, chocolate orange and mint chocolate brownies do not contain nuts. Our peanut butter brownies obviously contain peanuts!
Are your brownies suitable for vegetarians?